What to do if your DVD from us doesn’t play

When your DVD won't play, it can be the fault of the player or the disc. Sometimes (especially when dealing with an older machine) the player simply cannot read a disc that a newer machine can. This can be due to wear on the disc or because the disc is a mastered on a standard that can't be read by the DVD player you are using. In that instance, all you can do is play the DVD on a computer or other device.

Regardless, here are a few steps to take when the DVD we provide to you does not seem to play.

Clean the Disc

  1. Dampen a soft cloth or paper towel.Wipe the playing side of the disc with the damp cloth/paper towel.
  2. Wipe from the inside ring out to the edge in straight wipes. Do not wipe in a circular motion.
  3. Dry the disc with the same wiping manner. Now try playing the disc.

Try a different DVD player

Sometimes, the DVD format our ultrasound machines use are not compatible with the DVD player you have at home. We use DVD+RW format DVD's to record your movie. If your DVD player doesn't support DVD+RW, don't worry! There are still other ways to play your video. The best way to play the DVD we provide is to use a computer.

How to play the DVD on a Computer

The DVD we provide is burned using the VOB format. Most computers should be able to play VOB files automatically. If your computer doesn't play the video automatically, here is how to get it to work. If you would like a guide with pictures for guidance, here is a great tutorial.

  1. Open your web browser and visit videolan.org VLC Player is a free, open-source video player that can play virtually any type of video file, including VOB format.
  2. Click the "Download VLC" button. This should automatically download the correct installer for your operating system. If the wrong installer downloads (for example, if you're using a Mac and an EXE file downloads), click the logo for your operating system underneath the download button.
  3. Run the VLC installer after downloading it. This will begin the installation process. You can find this file in your Downloads folder, or in your browser's Downloads section.
  4. Follow the prompts to install VLC. The process is different for Windows and macOS, but you can leave any settings at their defaults.
  5. Start VLC Player. After installing VLC, open it from your Start menu (Windows) or Applications folder (macOS).
  6. Click the "Media" (Windows) or "File" (macOS) menu. This will display the menu options for opening media files.
  7. Select "Open Folder" (Windows) or "Open File" (macOS). This will allow you to open the VIDEO_TS folder that contains your VOB files.
  8. Browse for the folder containing your VOB files. The folder will usually be labeled VIDEO_TS.
  9. Open the selected folder to start playing the VOB files. When you open the folder, VLC Player will begin playing the video as if you had inserted the DVD. You'll have access to the DVD menus, special features, chapters, and other bonuses.

Have any questions or suggestions on how to improve this tutorial? Post a comment below!

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